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| In 1992 LLE™ created LLE-LINK® Telephonic Interpretation to meet the need for spontaneous, unscheduled access to an interpreter over the phone. LLE-LINK Telephonic Interpretation successfully integrates state-of-the-art computer telephony with high quality, professional linguists to produce a unique service of extraordinary speed and reliability. |
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LLE-LINK Telephonic Interpretation is proud to count among its clients a significant number of federal, state and local government departments and agencies; Fortune 100 / 500 / 1000 companies; healthcare, non-profit organizations and associations. |
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| BENEFITS OF USING LLE-LINK TELEPHONIC INTERPRETATION |
| Pro-active support for non-English speakers |
Reduce un-serviced requests due to language barriers |
| Increase customer retention, loyalty and trust |
Acquire new customers |
| Reduce the time of customer service interactions with non-English speakers |
Increase service and support efficiency in handling requests by non-English speakers |
| Lower overhead and uncertainty associated with in-house bi-lingual staff |
Improve enterprise-wide communications |
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| ADVANTAGES OF LLE-LINK TELEPHONIC INTERPRETATION |
Convenience - Immediate 24 x 7 access to over 150 languages supported by over 3000 professional, LLE certified linguists.
Pay-As-You-Go Fee Structure - You pay only for the minutes you use.
Quality - LLE is proud of the high quality and professionalism of its linguists. The interpreters are skilled, educated native speakers certified by LLE and industry recognized organizations. LLE's QA Central Methodology is the most comprehensive quality assurance program available.
Training - LLE linguists are trained in legal, insurance, medical and technical terminology.
Leadership - LLE pioneered the development of telephonic language interpretation services over 12 years ago. This valuable experience has enabled LLE to achieve and maintain a language services delivery track record that is second to none.
World-Class Customer Care - A Customer Care Representative is accessible by dialing "0" 24 x 7 and can assist with language identification as well as connecting you to the appropriate interpreter. |
User-friendly - Easy 3 step process to access an interpreter- Dial the LLE-LINK toll free number
- Enter Access Code
- Enter Language Code (or dial "0" for Customer Care Representative)
Stability - Proven and tested 99.999% reliable computer telephony system.
Flexibility - The LLE-LINK Telephonic Interpretation System is very flexible. You can utilize the automated IVR system or dial "0" for a Client Care Representative to access a linguist.
Confidentiality - Each linguist is bound by a confidentiality agreement to ensure client privacy.
Customization - It is LLE's desire to deliver a service that will match your needs. We have developed custom programs for many LLE-LINK Telephonic Interpretation clients.
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| LLE-LINK TELEPHONIC INTERPRETATION TECHNOLOGY |
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| LLE-LINK Telephonic Interpretation employs the state-of-the-art in computer telephony server technology providing customers the utmost in system reliability, stability and scalability. The Linguist Access System is based on Intel CT Media™ server software. The hardware and software are truly independent of one another, providing great scalability to respond quickly to increased demand without any modifications being required. |
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| LLE was an active participant in the American Standards Testing and Materials (ASTM) Standards for Interpretation committee. The ASTM committee wrote the Standard Guide for Language Interpretation Services. Please contact www.astm.org for a copy of the guide (#F2089-01). |
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