Our clients know that we provide the highest level of commitment to customer service.
As a member of the LLE community, you will have access to the finest quality of
professional linguists and an experienced team consisting of a dedicated account
manager, client relations representative, 24-hour customer care, and that is only
the beginning.
Client Portal: Online Reporting and Account Management
Available to all of our telephone interpretation customers 24/7, your secure online
portal provides the freedom to view and export call detail reports, language statistics,
and billing information, as well as the ability to monitor trends in your telephone
interpretation usage.
No Cost Training for You and Your Staff
Upon account activation, every one of our clients is contacted by our Client Relations
Department to discuss training and additional user support. Additional training
is available anytime, at no cost to you. Your client relations representative will
conduct, either via webinar, conference call, or on-site, a LINK training session
discussing:
• End-user overview
• How to work with an interpreter
• Roles of a professional Interpreter
• Typical call scenarios
• Quality assurance reporting
• Additional support / issues
New - Get the Word Out!
Inform your community, customers, stakeholders, and others in your organization
you can effectively communicate in 150 languages. Our marketing professionals can
help create press announcements to inform of your exciting new language capabilities.
Language Awareness Materials
LLE provides you with the tools you need to let your non-English speaking customers
know you can provide language services. Contact your client relations representative
for:
• Interpreter Wallet Cards
• 11x17 Interpretation Services Poster
• Language Identifier
• "Need an Interpreter?" Tent Cards
Are You Part of the Community?
To make sure you are taking full advantage of your LLE client services, or for more
information, contact
Client Relations
or call 877.405.8764.